Frequently Asked Questions

Below are responses to common questions. If you can't find what you're looking for, please contact your local centre for help.

Are WINZ subsidies available?

Yes they are. As an approved holiday programme, eligible parents can access the OSCAR subsidy from Work and Income. If this is you, contact oscar@ymcaauckland.org.nz (if you are in Auckland) or oscar.waikato@ymcanorth.org.nz (if you are in the Waikato) as we need to complete the appropriate subsidy forms - we recommend doing this as early as possible before the holidays. There is a 20% deposit payable for your booking to be confirmed. Different subsidy rates are available depending on your eligibility – check out www.winz.govt.nz for more information.

How do I make a booking?

  1. If you are applying for the OSCAR subsidy, please contact us on oscar.waikato@ymcanorth.org.nz and we will assist you with your booking. If you are not applying for the OSCAR subsidy, choose the location and age group of the programme you want to book from the list of available options on the Y’s website and follow to steps below.

2. If you are a new parent/caregiver using our service, you can download the AimyMe app or use our online booking system. You will need to register before you make a booking: providing your details, information about your child/ren, and any medical conditions or special needs they have on http://ymca-akl-ham-bop.aimyplus.com/Parent/Register

3. Make a booking for the desired programme and dates on AimyPlus. If you have previously booked with us follow this link https://ymca-akl-ham-bop.aimyplus.com/Account/Login or use the AimyMe app. Log in to your account, click the ‘dashboard’ in the menu bar at the top of the screen, click on ‘make a booking’ and complete the booking into the desired programme. Select the payment method. Full payment is due at the time of making a booking (unless you qualify for the OSCAR subsidy).

4. You will receive a confirmation email with your programme dates and instructions.

That’s it! You have successfully booked a Y’s OSCAR Kids’ school holiday programme.

What clothing/equipment does my child need to bring?

Comfortable clothing that children can move in is best, along with a sunhat. A set of spare clothes is always handy to have in their bag. They should bring a water bottle, morning tea and lunch every day.

Do you provide lunch?

No, lunch is not included. We provide afternoon tea each day - please pack morning tea, lunch and a drink bottle for your child/ren.

What is your signing in and collection process?

Children must be signed in and out each day by an authorised person. Please ensure that you have added all approved persons who are permitted to collect your child. Any non-approved persons will be unable to collect your child until we call you to confirm that this is permitted.

Can my child make their own way to/from the programme?

We will need to approve this, as it is dependent on the child's age and other information.

How does The Y keep children safe?

We are accredited through the Australian Child Foundation as an organisation that puts the wellbeing of children and young people at its heart. This means that we have a comprehensive range of policies and procedures, including staff recruitment, training and supervision. We plan and operate our activities to prioritise the safety of children, young people and our staff. For more information please visit www.ymcanorth.org.nz/safeguarding